Hayley Bance product and service design leader

I love what I do

I make complex feel simple. I make work feel fun. I make products feel personal. I make experiences feel like magic.

380K+students onboarded — ReusePass 2M+ lbsfood recorded — StreamLine Scale 53→7 minupgrade time — Verizon Express $700Kannual waste savings — Sweetgreen

My work connects technology, operations, and physical interactions—where the interface is only half the story.

AI for workflow support

The future of design is fewer interfaces.

Just systems that remove friction, support judgment, and give people more time for what matters.

Customer experiences

Great products anticipate how people move through the world.

The transition between physical and digital feels like magic.

Operational products

Workflow design isn’t only about efficiency.

It’s about creating experiences that respect attention and context while still offering moments of delight.

Operating models

The best experiences begin with systems that work.

Behind every seamless customer experience is a well-designed operational system.